TICKET RECOVERY

You did not receive your e-ticket via email not even in the spam!
You can always find your ticket in Klap.life in ORDERS by logging in with your personal user and password.
You can always download your ticket from your Orders list.

Save/download the PDF of your ticket and show it directly from the mobile phone display or just use the e-ticket received via email!


TICKETS or RESERVATIONS ASSISTANCE

To receive assistance for purchased tickets or reservations please contact our Customer Service by REPLYING to the e-mail containing your e-ticket or e-reservation or by REPLYING to the Order Receipt also received via e-mail.

You can also contact us by CLICKING HERE and insert the Order Number you are requesting assistance for


RESERVATIONS CHANGE

To request a RESERVATION CHANGE contact our Customer Service BY REPLYING to the email containing your electronic ticket or reservation or REPLYING to your order receipt also received via e-mail.
Once we receive your request, we will forward it to the Event Organizer who will provide us with instructions on RESERVATION CHANGE.
You can also contact the event organizer from the event link from which you purchased the ticket or reservation.
Only the Event Organizer can authorize a RESERVATION CHANGE.

You can also contact us CLICK HERE and enter the Order Number for which you request assistance.


REFUNDS FOR TICKETS or RESERVATIONS

To request information about a REFUND for a ticket or reservation, contact our Customer Service by REPLYING to the email containing your electronic ticket or reservation or REPLYING to your order receipt also received via e-mail.
Once we receive your request, we will forward it to the Event Organizer who will provide us with instructions on REFUND.
You can also contact the event organizer from the event link from which you purchased the ticket or reservation.
Only the Event Organizer can authorize a refund.
In any case, KL's presale fees will not be refunded as specified in our Terms & Conditions or in the Refund Protection Policy
You can also contact us by CLICKING HERE and enter the Order Number for which you request assistance.


TRACKS/ALBUMS DOWNLOADS

You have not received the album/track via email not even in the spam? or your track or album download did not start?
You can always find your album/track inside My Klap.life by logging in with your personal user and password.
You can always download your album/track from your Orders list.